Privacy Policy

1. Introduction

Linnovative Solutions Inc. ("we," "our," or "LeapSTK") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LeapSTK platform, including any associated mobile applications, websites, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you register for an account, we collect your name, email address, password, organization information, and other details needed to set up and maintain your account.
• Profile Information: Information you provide in your user profile, such as your photo, job title, department, and contact information.
• Content: Information you input or upload to the Service, such as lineup details, form submissions, action items, training records, and SOP documentation.
• Communications: Information you provide when you contact us for support, provide feedback, or communicate with other users through the Service.
• Payment Information: If applicable, payment details necessary to process your subscription or purchases (note: we use third-party payment processors and do not store full payment card details).

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: Information about the device you use to access the Service, such as hardware model, operating system, unique device identifiers, IP address, mobile network information, and device settings.
• Usage Information: Information about how you use the Service, including pages visited, features used, actions taken, time spent on the Service, and other usage patterns.
• Location Information: With your consent, we may collect and process information about your precise or approximate location to provide certain features of the Service.
• Log Data: Server logs, which may include information like IP address, browser type, pages visited, referring/exit pages, date/time stamps, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to track activity on our Service and to hold certain information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service;
• Process and complete transactions;
• Set up and maintain your account, and provide customer support;
• Send you technical notices, updates, security alerts, and administrative messages;
• Respond to your comments, questions, and requests;
• Personalize and improve your experience, and deliver content relevant to your preferences;
• Monitor and analyze trends, usage, and activities in connection with our Service;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities;
• Enforce our Terms of Service and protect the rights, property, or safety of LeapSTK, our users, or others.

4. How We Share Your Information

We may share your information as follows:

4.1 With Your Organization

If you use the Service as part of an organization, your information and content may be shared with and accessible by administrators and other users within your organization.

4.2 With Third-Party Service Providers

We may share your information with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service;
• Protect and defend our rights or property;
• Prevent or investigate possible wrongdoing in connection with the Service;
• Protect the personal safety of users of the Service or the public;
• Protect against legal liability.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Retention

We will retain your information for as long as your account is active, as necessary to provide you with the Service, or as needed to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we may retain certain information as required by law or for legitimate business purposes. We will also retain de-identified or aggregated data derived from your information after your account is deleted.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Account Information

You can update, correct, or delete certain account information at any time by logging into your account or contacting us. Note that we may retain some information as required by law or for legitimate business purposes.

7.2 Marketing Communications

You can opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our Service.

7.4 Location Information

You can choose whether to allow the Service to collect and use real-time location information by changing the location settings on your device or by denying permission when prompted. If you disable the location features, you may not be able to use certain features of the Service that depend on location.

7.5 Mobile Push Notifications

With your consent, we may send push notifications to your mobile device. You can deactivate these notifications by changing the notification settings on your device.

7.6 Data Subject Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request that we correct or update your personal information;
• Request that we delete your personal information;
• Object to our processing of your personal information;
• Request that we restrict the processing of your personal information;
• Request portability of your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us.

9. International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in Canada and the United States. If you are accessing our Service from outside these countries, please be aware that your information may be transferred to, stored, and processed in countries where data protection and privacy laws may not be as comprehensive as those in your country.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. If we make material changes to how we treat your personal information, we will notify you through a notice on the Service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: contact.us@linnovative.com